Privacy Policy

Last updated: 5/31/2025

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.

Personal Information

  • Name and contact information
  • Account credentials
  • Insurance-related data and claims information
  • Payment and billing information
  • Communication preferences

Automatically Collected Information

  • Usage data and analytics
  • Device information and identifiers
  • Log files and IP addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI-powered insurance services
  • Process insurance claims and assess risk
  • Detect and prevent fraud
  • Communicate with you about our services
  • Comply with legal obligations and regulatory requirements
  • Analyze usage patterns and optimize our platform

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With your consent: When you explicitly agree to share information
  • Service providers: Third-party vendors who assist in operating our platform
  • Legal compliance: When required by law or to protect rights and safety
  • Business transfers: In connection with mergers, acquisitions, or asset sales
  • Insurance partners: With authorized insurance companies for claim processing

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication protocols
  • Employee training on data protection practices
  • Incident response and breach notification procedures

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Insurance-related data may be retained for extended periods as required by regulatory obligations.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate or incomplete data
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@detachd.systems

Address: Cape Town, South Africa

Data Protection Officer: privacy@detachd.systems

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.